Return & Refund Policy
We want your gifts to bring joy. If you’re not satisfied, here’s how our return and refund process works.
Eligibility
- Returns accepted within 30 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Custom or personalized gifts are non-returnable unless defective.
Return Process
Contact [email protected] or call +1 657-452-1296 with your order number to initiate a return. We’ll provide a return address and instructions. Customers cover return shipping costs unless the item is defective.
Refunds
Refunds are issued to the original payment method within 7-10 business days after receiving the returned item. Shipping fees are non-refunded.
Defective or Incorrect Items
If your gift is damaged or incorrect, notify us within 48 hours of delivery. We’ll cover return shipping and provide a replacement or refund.
International Returns
International customers may return eligible items, but shipping costs and customs fees are non-refunded. Contact us for assistance.
Last updated: June 18, 2025.
